Natasha Villanueva

Well-Rounded Skilled Professional

PERSONAL STATEMENT

I am a friendly loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the customer service and banking industry I love to learn and am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own.  I am seeking a position to pursue an empowering career as an Administrative/Secretarial position utilizing my experience, office and computer skills where I can develop and excel while giving my best to an employer.

PROFILE OF QUALIFICATIONS, SKILLS AND ATTRIBUTES

  • Data Entry 10 Key – 7,416 Keystrokes per Hour │Data Entry Alpha Numeric – 10,558 Keystrokes per Hour
  • Type 45+ words per minute (WPM)
  • Motivated self-starter with an aptitude for learning new skills and software programs.
  • Advance user of Windows XP/7 operating systems, Microsoft Word, Microsoft Outlook and Internet Explorer.
  • Proficient in Microsoft Excel, Microsoft PowerPoint and WordPerfect.
  • Capable of operating multiple programs and multi-line phone systems.
  • Recognized for high ethical standards in all work performed.
  • Detail-oriented, well-organized, self-motivated, flexible, friendly, energetic, easy-going and team player.
  • Ability to multi-task, work independently and/or team under minimal supervision.
  • Experience in performing routine clerical and administrative functions.
  • Customer service experience with irate customers and customers over 55+.
  • Communication and computer skills, organizational skills.

WORK EXPERIENCE

Collections Manager

Bosshardt Property Management │Ocala, FL

March 2013 to September 2014 (1 year 7 months)

  • Assisted front desk receptionist in answering 6-line phone, routing calls to proper personnel and/or taking accurate messages.
  • Returned phone calls in a timely manner to delinquent homeowners.
  • Assisted homeowners via in person and phone with accounting questions.
  • Corresponded with homeowners by phone and e-mails ensuring communication was returned promptly.
  • Received inbound calls and projected a professional image at all times diligently, courteously and professionally with irate phone calls.
  • Processed estoppels for title companies ensuring proper amounts were collected at closing and the required documents needed for closing i.e. Notarized Approval of Sale from Association Board of Directors.
  • Generate and mail late notices, final notices and/or rent demands letters to past due owners.
  • Prioritize tasks ensuring collections completed accordingly to association billing cycle.
  • Maintained collection procedures for 35+ associations and collaborated with Community Association Managers regarding collection of payments, homeowner payment plans request and possible waiver of fees.
  • Mailed account statement, coupons and invoices.
  • Conduct researches on Sunbiz, Property Appraiser, Clerk of Courts and Marion County Case Search websites for homeowners in Marion County, Citrus County, Sumter County, and Lake County.
  • Coordinate filing/removal of Claim of Liens.
  • Prepared paper work to collection attorneys for association/lien foreclosures.
  • Greeted residents/visitors and accepted HOA/Condo payments.
  • Assisted with weekly bank runs to 11 banks.
  • Maintain and update record of customers ensuring TOP’s data software regarding collections and contact information is accurate. All liens/foreclosures etc attached to owner record.
  • Report collection fees to bookkeeper and maintained collection report for A/R department.
  • Communicate with collection attorneys. Sent account ledgers and summons as needed.
  • Other duties as assigned.

Administrative Assistant
SummerGlen Owners’ Association │Ocala, FL
June 2011 to March 2013 (1 year 10 months)
  • Answer phones, route calls, take and distribute accurate messages.
  • Greet residents/visitors, direct to appropriate staff member or department.
  • Type and process word documents as needed.
  • Assist staff with administrative/office duties as requested.
  • Receive, sort and distribute incoming mail.
  • Prepare bills for payment and outgoing mail for distribution.
  • Faxing, scanning and copying of documents.
  • Maintain office filing and storage systems.
  • Update and maintain databases such as resident lists, contact lists and homeowner information.
  • Monitor and maintain office and janitorial supplies/inventory.
  • Ensure small office equipment is properly maintained and serviced.
  • Maintain office areas keeping them clean and free from clutter.
  • Conduct daily work on computer to complete tasks in email, electronic calendar and other software programs.
  • Maintain RV Lot including accepting new applications with payment and updating excel spreadsheet.
  • Process gate remote clickers and gate swipe cards via Linear AccessBase 2000.
  • Accepted payments for new clickers and swipe cards.
  • Assigning work orders to maintenance and house-keeping staff.
  • Completed a Resident Directory consisting of 1024 homes and transition process from Developer to Community.
  • Create violations and letters using accounting system TOPS program.

Real Estate Support
Samuel I. White, P.C. Norfolk, VA
November 2006 to April 2010 (3 years 6 months
  • Set-up new files for processors to process in a fast paced real estate law firm.
  • Reviewed contracts and entered data entry consistently and accurately into company system.
  • Called clients or Real Estate Agents for additional information not provided on Real Estate contract(s).
  • Completed daily reports on MS Excel and emailed daily reports to Supervisor and Manager via MS Outlook.
  • Trained new employees, performed general admin duties and ordered inventory for a staff of 100+ employees.
  • Prepared letters and other documents in a timely manner as needed.
  • Assisted in different departments with data entry and other tasks.

Administrative Assistant
Joseph W. Hood Jr. & Associates Virginia Beach, VA
May 2006 to September 2006 (5 months)
• Handled front desk duties which included answering a 6-line telephone system, assisted walk-in clients, and scheduled appointments for staff. 
• Assisted clients in completing forms, and answered questions consistently and accurately.
• Performed general administrative duties including copying, faxing, filing, scheduling of appointments, data entry, etc.
• Prepared letters, Wills, Deeds, and maintained Corporation files.
• Performed errands including, mailings, and delivery of documents to law firms and courthouses.

Star Teller
Chartway Federal Credit Union Virginia Beach, VA
August 2004 to May 2006 (1 year 10 months)
• Promoted from Teller to Star Teller
• Responsible for calculating, distributing, balancing money and processed daily balance sheet.
• Balanced cash drawer daily, and maintained high volumes of cash and checks. 
• Processed checks, money orders, Savings Bonds, Travelers Checks, and Cashiers Checks. 
• Performed Stop-Payments, Loan Payments, Wire Transfers, Cash Advances, and non-member check cashing.
• Verified cash and coins for Brinks, ATM, and Teller Cash Dispense (TCD) machines.
Maintained high level of customer service and closed and secured the branch, including negotiable items, and main vault.

Customer Service Representative
E-Z Pass NY Staten Island, NY
August 2002 to July 2004 (2 years)
• Received Mystery Shopper Award.
• Answered a five-line phone system, and assisted customers with inquiries and disputes  including, researching their account history, problem solving, updating and entering personal or vehicle data, establishing new accounts, forwarding calls to appropriate departments and managers, and taking messages for staff.
• Displayed helpful attitude, and expertise in assisting customers by answering questions consistently, and exhibiting outstanding customer service skills in all situations. 
• Resolved customer issues, and effectively diffused emotionally-charged situations.

Cashier / Customer Service Associate
Kid City Staten Island, NY
December 1999 to August 2002  (2 years 9 months)
• Promoted from Customer Service Associate to Cashier.
• Displayed helpful attitude, and expertise in assisting customers by answering questions consistently, and exhibiting outstanding customer service skills in all situations. 
• Maintained clean and orderly checkout area.
• Worked as a team in maintaining stock. 
• Replaced inventory and requisition new stock whenever needed ensuring no vacancy.
• Received new merchandise shipments and prepared them for selling floor including pricing of merchandise.
• Handled cash register and bagged merchandise in a friendly and professional manner, quickly assessing customer needs.
• Organized and processed customer lay-a-way purchases and exchanges/returns.
• Open, close and operate cash register, performing tasks such as counting money, separating charge slips, coupons and vouchers, balancing cash drawers, and process merchandise returns and exchanges. 

EDUCATION AND TRAINING

The College of Staten Island - The City University of New York (CUNY), Staten Island, NY
Certificate (No Expiration) February 2003 - June 2003
- Majored in Microsoft Word, Microsoft Excel, Microsoft Access and Microsoft PowerPoint.
- Received Certificate in Microsoft Office Suite Program

Port Richmond High School, Staten Island, NY
High School Diploma September 1998 - June 2002
- Majored in Keyboarding, Word Processing, English, Mathematics, Medical Technology, etc.
- Received High School Diploma 
- Graduated with "Certificate of Merit" in alumni class.

AWARDS/ACHIEVEMENTS

08/2005 Promoted from Teller to Star Teller, Chartway Federal Credit Union

01/2004 Mystery Shopper Certificate at E-Z Pass NY
06/2003 Microsoft Office Skills Certificate Program at The College of Staten Island
06/2002 High School Diploma, Port Richmond High School
06/2002 Certificate of Merit, Port Richmond High School
06/2002 Medical Lab Technology Certificate of Achievement, Port Richmond High School
05/2002 Business Education Honor Society, Port Richmond High School
01/2002 Merit Roll Certificate, Port Richmond High School
12/2000 Student of the Month Award in Business, Port Richmond High School

06/2000 Promoted from Customer Service Associate to Cashier, Kid City
01/2000 Achievement Award for Perfect Attendance, Port Richmond High School
01/2000 Merit Roll Certificate, Port Richmond High School

06/1999 Honor Roll Certificate, Port Richmond High School
06/1999 Merit Roll Certificate, Port Richmond High School

01/1999 Outstanding Academic Achievement, Port Richmond High School
01/1999 City Council Citation Award, Port Richmond High School

REFERENCES

Available Upon Request